
This is not a daddy tip, but written in response to an email from a visitor of my blog. Also, I thought as I begin to leave the Japanese work culture, its good for me to reflect on it and consolidate some lessons to a nice acronym of whats important in Japanese work and business culture, in case one day I need to revisit this chapter of my life again. Though these days, daddies need to learn to be cultural sensitive and this is what this tip is all about. To do business in Japan, you need a
Representative, be
Examined, lots of
Sincerity and
Patience, be an
Equal to a Japanese, live the
Culture, and gain
Trust, all summed up by the word RESPECT which is an important word in Japan. My wife has taught me to even respect the plants and trees in not plucking them whenever your itchy fingers feel the temptation. The whole environment lives in unison and striving to make things beautiful is praiseworthy. A Malaysian friend was impressed when I shared to him that my wife would neatly fold chopstick wrappers or other packages of food after consuming them, before leaving them on the restaurant table or guest's house. Which other women in this world would do that? That's what you call a cultured woman. Of course, living with one is another story altogether but you will see lots more tips coming.
A

respectable Japanese
Representative to a foreigner is the first step to making the connection to a Japanese company. The Japanese pride in their system of knowledge that they have built over the years through constant improvement or '
kaizen' and know that it is too complicated for a foreigner to understand it. Though in today's global world, they do see the need to work alongside foreigners to meet the gap of lack of human resource or expertise in certain areas and sometimes to learn new ideas. Yet, only if there is a smart representative who could bridge the gap, can the Japanese be confident to form that partnership. Even banks would feel more comfortable
lending to a foreigner if they are married to a Japanese compared to one who has stayed for a decade and not done so. Often times, the Japanese would be polite to host a foreigner, taking them to expensive restaurants or sightseeing trips to share with them the Japanese culture and sometimes they do that even when they have decided that the business would not work. Thats the essence of Japanese politeness and generosity and it is sometimes important to ask the Japanese interpreter to prompt the Japanese client for an honest answer on the possible issues that are putting the brakes in forming the partnership. Most of the time, its because the foreigner has failed in certain
exams even when they seem to be small issues. Every Japanese employee is constantly tested if they upgrade their knowledge of the industry, know the company rules thoroughly and handles small tasks well before given more opportunities. The foreigner is expected the same and should never say no to producing Japanese manuals or setting up a dedicated local support team if they want the business. Though, there maybe more tests throughout the drinking with the Japanese as they get to know you better, your background, family life and judge your
sincerity. To them, why would a foreigner do business with a Japanese. It takes more than dollars and cents in this competitive market and they want to know if a good relationship c

an be enjoyed.
Patience is key because not only is time spent on collaboration and discussion for careful decision making, but time is needed for building of the relationship and the need to carefully prepare a good quality product before selling it to the market. Business is always long term in Japan and the mindsets are totally different compared to American business practices that would consider exit strategies should problems occur. Many foreigners do not consider the fact that in the long run, the Japanese expect them to fully localize the business and that all foreigners should begin to adopt Japanese mindsets and be treated as an
equal to the Japanese. It is of course not easy to invest much time to learn the language, adopt the same mentality, take into account the whole team's concerns, observe organizational hierarchy and not question authority but that's how business is done
here. Slowly some Japanese companies are learning to consider alternative ideas but the dialectics are still at play and a more modern Japan has yet to emerge from these exchanges. This has very much to do with the
culture of slow change, less risk tolerance and thorough planning. Though, modern Japanese have been willing to forego many traditional lifestyle and that speaks a lot that change is possible. The foreigner just need to gain more
trust and its through the little subtle acts of participation and understanding of the culture and mindset. Lots of
time needed and a mindset of respect to be shaped.
What do you think of the above? Any encounters with Japanese in your home country or any experiences doing business in Japan?
(Photos Top to Bottom 2 geishas who were kind to pose with me at Kyoto, my impersonation of a geisha at Halloweens in Hawaii and an advertisement shoot of one of my previous companies in Tokyo to get job applicants interested in a nice working environment. So far, no family shoot of us in Japanese costumes yet :( )